High Green Medical Practice

Email us: [email protected]

Open Monday to Friday, 8am to 6:30pm

You Said We Did

Following on from recent patient feedback the practice has implemented the following.

You Said, We did poster – March 2024

 

You said:

I didn’t know my smear was due as I didn’t receive a letter from the screening office.

We did:

We now send most invitations by SMS in case the patient hasn’t updated their address with us. We also opportunistically remind patients about overdue reviews when we speak to them on the phone or when they attend an appointment.

You said:

I want to see a GP face to Face.

We did:

Our appointment system is now patient choice just let the receptionist know if you wish to have a call or face to face appointment.

You said:

You asked if blood test appointments could be booked online.

We did:

These are now available to book through accurx booking link for GP plus and the new NHS App.

You said:

You found it difficult to get through to the GP by phone.

GP Patient Survey results

41% of patients find it easy to get through to this GP practice by phone.

gp patient survey infographic

We did:

We used the accurx system to allow patient to ask general enquiry’s.
If the patient struggles to get in touch we can always send a booking link and always allow the patients to reply to SMS if unable to get through.

You said 

Say they have had enough support from local services or organisation in the last 12 months.

GP Patient Survey results

43% say they have had enough support from local services or organisations in the last 12 months to help manage their long term condition(s)

local services support for long term conditions

We did

We provided more information for patient’s and now have a BIG BOOK full of local Services to help with patient care.

If you have any further suggestions or comments please let us know!

 

GP Patient Survey results 2023

Go to the Patient Survey website to see all the results for the High Green Medical Practice.

 

 

Date published: 14th July, 2020
Date last updated: 21st May, 2024