General Information
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As a practice we listened to your views

You said…... ‘ We can never get to see a clinician!!’

 

We did...

As a results of these recent patient comments the practice will if appointments are limited at the practice offer patients appointments with GP’s at GP+ which is located on upper parliament street in Nottingham City Centre. this service is a supplimentary service to the one offered at the practice & includes the benefit of weekend appointments.

Please ask our practice staff for more information

Due to the high levels of telephone traffic experienced at the practice when phone lines open at 8am an additional 10 slots have been added to the call queueing system increasing the queue to 30 slots. It is hoped that these additional slots will reduce the likelihood of patients calls not being connected to the practice.

 

Click here to view/download a copy of this as a PDF

Carers - Do You Look After Someone who is Ill, Frail, Disabled or Mentally Ill ?

We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

Caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer. Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a Carer, you are also entitled to have your needs assessed by Adult Care Services. A Carer’s Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also look at the needs of the person you care for. There is no charge for an assessment.

The Practices Carers Champion is Sandra Palmer the reception manager.  If you are a carer please download and complete our Carers Identification & Referral Form to let us know about your caring responsibilities.  Please hand it in to reception and we will be in touch.

Click here to download our Carers Identification & Referral Form

Carers - Do You Look After Someone who is Ill, Frail, Disabled or Mentally Ill ?

We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

Caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer. Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a Carer, you are also entitled to have your needs assessed by Adult Care Services. A Carer’s Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also look at the needs of the person you care for. There is no charge for an assessment.

The Practices Carers Champion is Sandra Palmer the reception manager.  If you are a carer please download and complete our Carers Identification & Referral Form to let us know about your caring responsibilities.  Please hand it in to reception and we will be in touch.

Click here to download our Carers Identification & Referral Form

Medical Students

We are a teaching practice and students sometimes sit in with the doctors and nurses. If you prefer not to have a student sitting in, please let the doctor or receptionist know. Medical students do have access to patient records & complete audits relating to the patient population.


General Practitioner Registrars

GP Registrars are often attached to the practice and are fully qualified doctors gaining experience in general practice.


Videoing Consultations

As part of on-going training some doctors may on occasion video their consultations. Consent is always obtained from patients prior to there appointment being videod. You of course have the opportunity to decline.

Under the Data Protection Act 1998 people have the rights to see any files about them, including their health records. Access can only be denied if there are compelling reasons. the Data Protection Act replaced the access to Health Records Act 1990 on 1st March 2000, except applications to see records of someone who has died.

Patients in this practice have always been given full access to their medical notes. If there is anything you do not understand or find upsetting please speak to a receptionist who will pass your concern on to a doctor as appropriate.

The Practice is fully computerised. (Registered under the Data Protection Act 1984).

For more information, please see the Practice Policies section below re: Access to Medical Notes.
The Mary Potter Centre has been designed for disabled access. There are dedicated disabled parking spaces within the car park, access point at the reception desk and disabled toilets. We would ask that you let us know if you need help as your disability may not be a visible one. We would also welcome any suggestions you may have in making your visit to the surgery easier.

 

Car parking is available at the Mary Potter Centre there are designated blue badges spaces. Car parking spaces are limited so if possible please use public transport to get to the surgery. However if you are arriving by car please allow extra time before your appointment to find a parking space.

Welcome to our photo gallery. Here, you will find images of staff, reception desk, various rooms within the surgery and building the surgery resides in:


 
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Zero Tolerance

The staff of this practice are here to help patients and always try to do their best.  Unfortunately our staff are increasingly being subjected to verbal aggression or abuse when they are unable to meet patients specific requirements.  The practice has therefore adopted a Zero Tolerance Policy to such behaviour.  If our staff are subject to verbal or physical aggression or abuse, then the practice reserves the right to take action to protect its staff.  Please treat our staff with respect.

Patient removal policy


Patients that Do Not Attend Appointments


The practice aims to provide the best possible health care for its patients however there may be circumstances when it is considered reasonable or in the best interests of the patient, to remove the individual from the practice list.

For example when:

  • A patient does not respond to the practices/PCT’s communications - whether face to face, letter or telephone contact for healthcare purposes over a 12 month period.
  • Failure to attend 3 pre-booked appointments in a 6 month period.
  • A patient moves out of the practice area
  • The practice receives notification that a patient has moved abroad for more than 3 months

Patient removal policy




High Green Medical Practice Chaperone Policy

The High Green Medical Practice is committed to providing a safe and comfortable environment where patients and staff can be confident that best practice is being followed at all times and that the safety of everyone is of the highest importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure. If you would like, the chaperone can be an informal one – i.e. a family member or a friend. You may however prefer to a formal chaperone to be present, such as a nurse or one of our specially trained members of staff.

Wherever possible we would ask you to make the request for a chaperone when you book your appointment so that arrangements can be made and your appointment is not delayed in anyway. Where this is not possible we will try to provide a formal chaperone at the time of the request, however occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with the chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Practice Manager.


Access to Medical Notes

For guidance on gaining access to your medical records please download the following form for information: Freedom of Information Leaflet    Access to Medical Records Guidance Application Form


Your local PCT

The area served by High Green Medical Practice is in the district covered by Nottingham City Primary Care Trust. Nottingham City Primary Care Trust is responsible for ensuring that you get all the services you need. Information regarding these can be obtained from Nottingham City PCT, Standard Court, Park Row, Nottingham. Telephone Number 0115 9123344.


PALS


PALS (Patient Advice And Liaison Service)


Other useful links:


Advocacy website - Independent Complaints Service www.carersfederation.co.uk/icas-downloads/

The Health Service Commissioner www.ombudsman.org.uk


Practice administration fees

Download the Practice Charges pdf.

   
 
Telephone:
0115 942 3216
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